Vaga Servisu: ICT Officer Linux Systems and Network Support

Job Vacancy/Vaga Servisu

Closing Date: Thursday, 09 August 2012

Post title: ICT Officer – Linux Systems and Network Support

Duty Station:Court of Appeal, Dili with possible travel do districts

Duration: 1 year, with possible extension

Expected Start date: August 2012

General Description:

Under the supervision of the Justice System Programme ICT Coordinator and in close consultation with the Chief of IT from the Courts, the ICT Officer will provide support to the IT infra-structure, systems and the Courts Case Management System (CMS), and formal and on-job training to IT nationals on behalf of UNDP.

Scope of Work:

• Provide support to the implementation of the Case Management System for the Courts, including servers configuration, deployment, administration and training of national staff.
• Provide support services related to office applications, computer operations, email, Internet, Intranet, chat systems, VoIP System, special software set up, training and troubleshooting for all the computer users within the JSP and Courts.
• Provide technical support for all offices and users within the Courts Network in the districts, troubleshooting problems as they arise and designing long term solutions.
• Report to the UNDP ICT Coordinator and Courts Chief of IT any client needs including hardware, software, backup, anti-virus, cabling, switches, UPS, IP Phones, servers, desktops, scanners, laptops, routers, firewall, modems, printers and spare parts.
• Provide mentoring and technical assistance for the national IT staff on systems, equipment, administration, installation, maintenance and upgrading.
• Responsible for assisting in the maintenance and administration of the LAN hardware, software and peripherals; including IT infrastructure, website operations, email, etc
• Enhance the existing support procedures, providing manuals, documentation of best practices, configurations, support and troubleshooting of network, software and hardware used by the Courts in Dili and the districts.
• Produce documentations and diagrams of new network and systems installations and update/maintain existing documentation and diagrams.
•  Manage the asset inventory with documentation and updates for new acquisitions, loans and discarded equipment.
• Provide training and transfer knowledge of support, systems and network administration to national IT staff in: 

1. Software installation, maintenance and upgrading of Linux Servers and Client workstations, including the compilation of IT Standards & Procedures Guideline for all sites within the Courts.
2. Hardware installation, maintenance and upgrading (servers and workstations), including physical installation of equipment, configuration and testing. 
3. Recommend suitable IT solutions for system expansion, specifying equipment and software and defining administration procedures for the both Courts and JSP development, staging laboratory and data center. 
4. Participate in the overall design of networks and systeoms architecture of all remote sites and the interconnection with the Courts Dili Data Center, GoTL operated backbone and Internet. 
5.  Routine network, LInux and servers' administration, maintenance and troubleshooting, systems documentation, database supervision, server backup, maintenance and updating of anti-virus protection software.

 Results/Expected Outputs:

• The primary goal is to be available to provide effective and comprehensive consultation and assistance to all users within the Courts and JSP. That includes: 

1. The Case Management System for Courts supported and well-functioning. 
2.  Resolve any problems to the best of their ability and notify the designated group within the IT department when a referral is needed. 
3. Deployment of new Systems, Network and Infra-Structure to the Justice Sector supported.
4. Network documentation, diagrams and manuals produced and up to date. 
5. Capacity development of the IT staff in Linux, Systems and Network Administration, through formal and on-job training.
6.  IT Staff able to manage and troubleshoot the Case Management System and related infra-structure.

Qualifications/Requirements:

•  Degree in Computer Science, Information Technology or related fields is desirable.
• Minimum of 5 years experience with administration and deployment of Computer Systems, Network Support and Linux Servers at complex sites with heterogeneous clients and servers (Linux and/or Windows) with multiple Internet servers including fileservers, web, email, Proxy, databases and DNS. 
• Experience designing, implementing and maintaining enterprise level data networks, including cabling, setting up network equipment (switches, routers, access points), troubleshooting and management using SNMP and protocol analyzers.
• Great ability to identify solutions and troubleshooting for computer hardware, software, network and systems in general.
• Experience with Virtualization Technologies.. (Knowledge in VMWare is an asset) ï¬ Experience in Information Security implementation and management.
• Experience as a mentor/trainer in the IT field.
•  Commitment with Open Source solutions.
• Knowledge and experience with general network support systems such VPN, VoIP, Routing, Wireless Network, VSAT, etc.
• Experience in programming of web-based applications (Drupal, PHP, MySQL) would be an asset.

Language requirements:

• Oral and written Portuguese and English.
• Tetun or Bahasa Indonesian language skills highly desirable.

Personal characteristics considered advantageous: 

• Exceptional interpersonal and communication skills with an ability to motivate people.
• Ability and interest in training and supporting less experienced colleagues.
• Ability to work and communicate in a team environment with good problem solving and organizational skills
• Capacity to deal with different cultural backgrounds and language barriers.
• Capacity to state ideas in more than one way, demonstrating creativity and flexibility.

Salary
Up to US$4700, depending on qualifications, education and experience.

How to apply: 

Applications
CV and Cover Letter should be sent to jsprecruitment.tp@undp.org by 9th August 2012